Refund & Returns Policy

At VancouverOnline.net, your satisfaction is our priority. If you’re not happy with your purchase, here’s how we can help.

🛍️ Returns

You may request a return within 30 days of purchase if the item is:

• Unused
• In its original condition
• In the original packaging

Certain products such as perishable goods, digital downloads, and personal care items are non-returnable.

💳 Refunds

Once your return is received and inspected, we’ll send you a confirmation email. If approved, a refund will be processed to your original payment method within 5–7 business days.

🔄 Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us first.

📩 To Request a Return

Email us at support@VancouverOnline.net with:

• Your order number
• The item(s) you want to return
• Reason for return

Or use our Contact Form below: